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### Please check with the following steps
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1 Check with [http://goqueue.cloudapp.net:9100/`SHOP-CODE`/goQueue.json] |
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\ No newline at end of file |
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### Please check with the following steps
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1. Check with [http://goqueue.cloudapp.net:9100/`SHOP-CODE`/goQueue.json](http://goqueue.cloudapp.net:9100/SHOP-CODE/goQueue.json). You need to replace the `SHOP-CODE` with a correct shop code. It is case sensitive.
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2. If the URL in ***#1*** show this message
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```json
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{
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"response": "fail",
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"errMsg": "Cannot find a socket receiver : 'SHOP-CODE'. Please try again later or contact the Administrator."
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}
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```
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It means the socket-receiver for the shop was disconnected.
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3. Check the internet communication for the shop
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4. If you can remote access the shop. Please restart `socket-receiver` by using the **Support Tools**.
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5. Assist a shop staff to check to network
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### Please do the checking following by this flow.
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---
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```mermaid
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graph LR;
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s1[Step 1]-->s2[Step 2];
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s2-->s3[Step 3];
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s3-- yes -->s4[Step 4];
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s3-- no -->s5[Step 5];
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``` |
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\ No newline at end of file |
