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Last edited by Martin Lam
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Diagnostic

Please check with the following steps

  1. Check with http://goqueue.cloudapp.net:9100/SHOP-CODE/goQueue.json. You need to replace the SHOP-CODE with a correct shop code. It is case sensitive.
  2. If the URL in #1 (moved) show this message
{
  "response": "fail",
  "errMsg": "Cannot find a socket receiver : 'SHOP-CODE'. Please try again later or contact the Administrator."
}

It means the socket-receiver for the shop was disconnected.

  1. Check the internet communication for the shop
  2. If you can remote access the shop. Please restart socket-receiver by using the Support Tools.
  3. Check the URL in #1 (moved) again. It should load a correct goQueue.json data
  4. Check the hardware or further support

Please do the checking following by this flow.

graph TD;

s1(Step 1)-->s2[Step 2];
s2-->if1{Same error message?};
if1--yes-->s3[Step 3];
if1--no-->other1(Check goQueue Service)
s3-->if2{Can Remote?}
if2-- yes -->s4[Step 4];
s4-->s5(Step 5);
if2-- no -->s6(Step 6);